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SERVICOM Coordinator commendsPetroleum Regulatory Commission for launching its service charter
The National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli, has commended the efforts of the Nigerian Petroleum Regulatory Commission (NUPRC) as the agency has automated its service Charter to the Nigerian citizens.
In a statement, Henrietta Okokon Public Awareness Manager SERVICOM said Akajemeli made the commendation during the Service Charter Launch at the commission’s office on Monday in Abuja.
Speaking at the event, the SERVICOM Coordinator said the official launch of NUPRC’s Service Charter marks a significant step towards service improvement by the commission.
According to her, implementing the Service Charter would determine how well the commission is positioned to improve the services provided to its customers.
“The Service Charter is a short publication that describes the service experience that can be expected from an organization.
“It serves as an operational and performance enhancement tool that enshrines the trust between service providers and service takers”.
She explained further that the Service Charter contains realistic and measurable standards such as key services and standards of the commission.
She said the government could deliver effective services when there is accountability between citizens and their leaders which is a multidimensional chain of relationships that links policymakers, service providers, and customers.
On the part of SERVICOM assessment, Akajemeli said the agency’s measure of excellence lies in MDAs delivering customer-focused services, adding that the Service Charter is the operational tool to drive performance improvements.
“The SERVICOM office believes that if the service standards stated in the Charter are implemented, monitored and performance is reported, the commission would be repositioned to function optimally thereby ensuring that all customers are served right.
She, however, advised the commission that achieving excellence in service in NUPRC can only be enhanced through proactive planning and focusing on ways of improving the quality of what it does at every level within its mandates.
In his welcome address, the Commissions Chief Executive, Engineer Gbenga Komolafe, said the launch of the Service Charter is a milestone for the oil and gas industry as it would entrench the culture of service in NUPRC.
He said the Service Charter would stimulate mechanisms that are accountable, enterprising, professional, and transparent to the citizens.
“We would not only meet the expectations of our teeming customers but exceed the expectations through our exceptional services rendered to the Nigerian citizens, ” he added.
News
Nigeria at 66: ‘We Must Not Lose Faith in Nigeria’ — FCC Boss Omidiran
Joel Ajayi
The Executive Chairman of the Federal Character Commission (FCC), Honorable Hulayat Motunrayo Omidiran, has called on Nigerians to use the occasion of the nation’s 66th Independence Anniversary to renew their faith in Nigeria, strengthen national unity and recommit themselves to building a more inclusive and prosperous country.
In her 66th Independence Day message, Hon. Omidiran described October 1 as more than a celebration of freedom, saying the anniversary provides an opportunity for Nigerians to reflect on the country’s journey, acknowledge its progress and challenges, and renew the collective determination to build a nation where every citizen has a sense of belonging.
According to the FCC Executive Chairman, the Federal Character Principle remains particularly important to the quest for national cohesion because equitable representation promotes a sense of ownership and confidence in the Nigerian project.
“Nigeria is a nation of great diversity and
enormous potential. Our responsibility is to ensure that this diversity becomes a bridge that connects us rather than a barrier that separates us. Every Nigerian deserves to feel that he or she belongs to this country and has a role to play in its development,” Omidiran said.
The FCC boss called on government institutions at all levels to remain committed to fairness, equity, accountability and inclusive governance, while urging citizens to support efforts aimed at strengthening national institutions and promoting peaceful coexistence.
“We must not lose faith in Nigeria. The challenges before us are real, but so are the opportunities and the enormous human and natural resources available to us. Every citizen has a responsibility to contribute his or her own quota to building the Nigeria we desire,” she stated.
The FCC Executive Chairman also urged young Nigerians to remain committed to acquiring knowledge and skills, entrepreneurship, innovation, sports and other productive ventures, describing the youth as critical stakeholders in the country’s future.
“As we celebrate 66 years of independence, let us remember that the Nigeria we want cannot be built by government alone. It requires the commitment of all of us – leaders and citizens, young and old, from every part of the federation. Together, we can build a Nigeria where justice, fairness, opportunity and peace are available to all,” she said.
Omidiran reaffirmed the FCC’s commitment to the effective discharge of its constitutional mandate and to supporting efforts that promote equitable representation and inclusive national development across the federation.
The former lawmaker wished Nigerians at home and abroad a peaceful and memorable 66th Independence Anniversary, praying for continued peace, stability, prosperity and progress for the Federal Republic of Nigeria.
“Our differences should never be greater than our common identity as Nigerians. Let us continue to choose unity over division, service over self-interest and hope over despair. The Nigeria of our dreams is possible if we all play our part,” Omidiran said.
“On behalf of the Federal Character Commission, I congratulate all Nigerians on this 66th Independence Anniversary. May this occasion renew our patriotism, strengthen our unity and inspire us to work together for a stronger, more equitable and prosperous Nigeria. May God bless the Federal Republic of Nigeria,” she added.
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