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SERVICOM Coordinator commendsPetroleum Regulatory Commission for launching its service charter
The National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli, has commended the efforts of the Nigerian Petroleum Regulatory Commission (NUPRC) as the agency has automated its service Charter to the Nigerian citizens.
In a statement, Henrietta Okokon Public Awareness Manager SERVICOM said Akajemeli made the commendation during the Service Charter Launch at the commission’s office on Monday in Abuja.
Speaking at the event, the SERVICOM Coordinator said the official launch of NUPRC’s Service Charter marks a significant step towards service improvement by the commission.
According to her, implementing the Service Charter would determine how well the commission is positioned to improve the services provided to its customers.
“The Service Charter is a short publication that describes the service experience that can be expected from an organization.
“It serves as an operational and performance enhancement tool that enshrines the trust between service providers and service takers”.
She explained further that the Service Charter contains realistic and measurable standards such as key services and standards of the commission.
She said the government could deliver effective services when there is accountability between citizens and their leaders which is a multidimensional chain of relationships that links policymakers, service providers, and customers.
On the part of SERVICOM assessment, Akajemeli said the agency’s measure of excellence lies in MDAs delivering customer-focused services, adding that the Service Charter is the operational tool to drive performance improvements.
“The SERVICOM office believes that if the service standards stated in the Charter are implemented, monitored and performance is reported, the commission would be repositioned to function optimally thereby ensuring that all customers are served right.
She, however, advised the commission that achieving excellence in service in NUPRC can only be enhanced through proactive planning and focusing on ways of improving the quality of what it does at every level within its mandates.
In his welcome address, the Commissions Chief Executive, Engineer Gbenga Komolafe, said the launch of the Service Charter is a milestone for the oil and gas industry as it would entrench the culture of service in NUPRC.
He said the Service Charter would stimulate mechanisms that are accountable, enterprising, professional, and transparent to the citizens.
“We would not only meet the expectations of our teeming customers but exceed the expectations through our exceptional services rendered to the Nigerian citizens, ” he added.
News
FRSC Corps Marshal Beseeches Traditional Rulers To Support Campaign Against Road Traffic Crashes
Joel Ajayi
In his efforts to enhance road safety across all roads in Nigeria, the Corps Marshal, Federal Road Safety Corps, Shehu Mohammed has emphasised the importance of collaboration with various stakeholders, especially traditional institutions.
He made the emphasis in the course of his end of the year traffic monitoring on the nation’s highways when he visited His Imperial Majesty Oba (Dr) Ajibade Gbadegesin Ogunoye III, the Olowo of Owo and Paramount Ruler of Owo Kingdom in Ondo State today 22 December, 2024.
The monitoring commenced from Abuja _Lokoja expressway through Obajana to Owo, Ondo State to ascertain the traffic situation on critical corridors. He solicited the support of the traditional ruler due to the strategic positioning of Owo town being a critical corridor that links South West to South South and North Central geopolitical zones of the country.
He believes that the influence and authority of traditional leaders within their communities are instrumental in promoting road safety awareness and encouraging compliance with traffic regulations.
By engaging traditional institutions, FRSC aims to leverage the respect and trust traditional leaders command to disseminate information about safe road practices, the dangers of speeding, and the necessity of vehicle maintenance.
This strategic partnership is part of a broader initiative by the FRSC to reduce road traffic crashes and fatalities. By involving traditional rulers, the Corps seeks to create a more inclusive approach to road safety, recognizing that community-driven efforts can significantly complement governmental policies and enforcement measures.
In addition to collaborating with traditional leaders, Corps Marshal Shehu Mohammed also called for the active participation of commuters and transport unions in preventing road crashes. He emphasised that passengers should speak out against reckless driving and that transport unions must lead by example in preventing overloading and alcohol/drug-impaired driving.
FRSC will continue to engage in public enlightenment campaigns, conduct research on road safety, and implement measures aimed at creating a safer motoring environment in Nigeria. The collaboration with traditional rulers is a testament to the Corps’ commitment to involving all segments of society in the quest for safer roads.
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