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SERVICOM Coordinator commendsPetroleum Regulatory Commission for launching its service charter
The National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli, has commended the efforts of the Nigerian Petroleum Regulatory Commission (NUPRC) as the agency has automated its service Charter to the Nigerian citizens.
In a statement, Henrietta Okokon Public Awareness Manager SERVICOM said Akajemeli made the commendation during the Service Charter Launch at the commission’s office on Monday in Abuja.
Speaking at the event, the SERVICOM Coordinator said the official launch of NUPRC’s Service Charter marks a significant step towards service improvement by the commission.
According to her, implementing the Service Charter would determine how well the commission is positioned to improve the services provided to its customers.
“The Service Charter is a short publication that describes the service experience that can be expected from an organization.
“It serves as an operational and performance enhancement tool that enshrines the trust between service providers and service takers”.
She explained further that the Service Charter contains realistic and measurable standards such as key services and standards of the commission.
She said the government could deliver effective services when there is accountability between citizens and their leaders which is a multidimensional chain of relationships that links policymakers, service providers, and customers.
On the part of SERVICOM assessment, Akajemeli said the agency’s measure of excellence lies in MDAs delivering customer-focused services, adding that the Service Charter is the operational tool to drive performance improvements.
“The SERVICOM office believes that if the service standards stated in the Charter are implemented, monitored and performance is reported, the commission would be repositioned to function optimally thereby ensuring that all customers are served right.
She, however, advised the commission that achieving excellence in service in NUPRC can only be enhanced through proactive planning and focusing on ways of improving the quality of what it does at every level within its mandates.
In his welcome address, the Commissions Chief Executive, Engineer Gbenga Komolafe, said the launch of the Service Charter is a milestone for the oil and gas industry as it would entrench the culture of service in NUPRC.
He said the Service Charter would stimulate mechanisms that are accountable, enterprising, professional, and transparent to the citizens.
“We would not only meet the expectations of our teeming customers but exceed the expectations through our exceptional services rendered to the Nigerian citizens, ” he added.
News
LG autonomy: Soludo’s action threat to democracy – BAVCCA warns
The Bloggers and Vloggers, Content Creators Association (BAVCCA) has raised alarm over the actions of Governor Charles Soludo of Anambra State, which they consider a direct threat to Nigeria’s democratic foundations.
At a press conference held on Friday, October 18, 2024, the National Spokesperson of the association, Ada Onoja, expressed deep concern over Governor Soludo’s disregard for the recent Supreme Court judgment on local government autonomy.
Ms. Onoja described his actions as a “direct affront to our legal system and a blatant act of defiance against the highest court in the land.”
She highlighted several points of concern, including the subversion of local government autonomy, threat to democratic processes, political repercussions for President Tinubu, economic and social implications, and a call to citizens to demand accountability from elected officials.
The BAVCCA spokesperson, however, urged President Tinubu to take a firm stand in upholding the rule of law, warning that failure to do so may embolden other state leaders to act similarly, further weakening Nigeria’s democracy and governance.
She also called on all Nigerians to hold elected officials accountable for their actions and to champion the rule of law to ensure that democracy thrives in Nigeria.
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