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Service gaps: SERVICOM advocates synergy among MDAs, private sector to enhance service delivery

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Service Compact with all Nigerians (SERVICOM) has advocated synergy among key public officers of government established agencies and Civil Society Organisations (CSOs) to enhance service delivery to Nigerians.

Mrs Nnenna Akajemeli, National Coordinator of SERVICOM, made the call at a-day stakeholders’ forum for stakeholders in Abuja, organised by the agency.

The workshop was also organised for directors of reforms, nodal officers, Public Relations Officers of Ministries, Departments and Agencies (MDAs)

It is recalled that SERVICOM is an initiative of the Federal Government of Nigeria, established in 2004 to promote effective and efficient service delivery in MDAs.

NAN reports that SERVICOM is also to ensure customer satisfaction and to manage the performance-expectation gap between Government, citizens and other members of the public on issues of service delivery.

Speaking, Akajemeli said that the objective of the forum was to create synergy among agencies, especially media, PROs, CSOs to enhance/project SERVICOM services and to get feedbacks from the public.

“We are here to sensitise the forum on the activities of SERVICOM in all the MDAs.

“Since one stick of broom cannot sweep the floor well, that’s why we are here to synergise to drive service improvement in Nigeria.

“We want to network with PROs of the MDAs, network with different organisations to collaborate and spread the message to enhance our services.

“So having said that, we are here to create synergy between us and the MDAs,” she explained.

Also, Executive Vice-Chair of Aig-Imoukhuede Foundation, Mrs Ofovwe Aig- Imoukhuede, said achieving mandates of SERVICOM needed synergy among citizens.

Represented by Chioma Njoku, Director of Programmes of the foundation, Aig- Imoukhuede said; “The mandate of SERVICOM is to ensure that MDAs continually deliver quality services to citizens.

“This is by making it a very strategic agency of government which should be closer to the people to feel their pulse and feedback on the services received. ”

Mrs Jummai Abdullahi, in her paper presentation, titled, ‘Citizens Focused Service Delivery for Good Governance’, said that the primary purpose of government was to improve quality of life of citizens.

She added that public service was the only contact that most people have with the government; hence the call for collaboration was imperative.

The theme of the forum is, ‘Strategic engagement of citizens, government and the media for optimal realisation of good governance’.

The forum attracted representatives from Nigeria Police Force, Nigeria Correctional Service, VIO, FRSC, office of Head of Service, SGF, and media among others.

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NELFUND: The Renewed Hope Engine Propelling Nigeria’s Youth into Tomorrow

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By Dayo Israel, National Youth Leader, APC

As the National Youth Leader of the All Progressives Congress, I have spent most of my tenure fighting for a Nigeria where every young person, regardless of their ward or local government, family income, or circumstance, can chase dreams without the chains of financial despair.

Today, that fight feels like victory, thanks to the Nigerian Education Loan Fund (NELFUND). Launched as a cornerstone of President Bola Ahmed Tinubu’s Renewed Hope Agenda, this initiative isn’t just a policy tweak; it’s a revolution. And under the steady, visionary hand of Managing Director Akintunde Sawyerr, NELFUND has transformed from a bold promise into a roaring engine of opportunity, disbursing over ₦116 billion to more than 396,000 students and shattering barriers for over a million applicants.

Let’s be clear: NELFUND was always destined to be a game-changer. Signed into law by President Tinubu on April 3, 2024, it repealed the outdated 2023 Student Loan Act, replacing it with a modern, inclusive framework that covers tuition, upkeep allowances, and even vocational training—ensuring no Nigerian youth is left on the sidelines of progress.

But what elevates it from groundbreaking to generational? Leadership. Enter Akintunde Sawyerr, the diplomat-turned-executioner whose career reads like a blueprint for results-driven governance. From co-founding the Agricultural Fresh Produce Growers and Exporters Association of Nigeria (AFGEAN) in 2012—backed by icons like former President Olusegun Obasanjo and Dr. Akinwumi Adesina—to steering global logistics at DHL across 21 countries, Sawyerr brings a rare alchemy: strategic foresight fused with unyielding accountability.

As NELFUND’s pioneer MD, he’s turned a fledgling fund into a finely tuned machine, processing over 1 million applications since May 2024 and disbursing ₦116 billion—₦61.33 billion in institutional fees and ₦46.35 billion in upkeep—to students in 231 tertiary institutions nationwide. That’s not bureaucracy; that’s brilliance.

Sawyerr’s touch is everywhere in NELFUND’s ascent. Since the portal’s launch, he’s overseen a digital ecosystem that’s as transparent as it is efficient—seamless verification, BVN-linked tracking, and real-time dashboards that have quashed misinformation and built trust. In just 18 months, the fund has empowered 396,252 students with interest-free loans, many first-generation learners who might otherwise have dropped out.

Sensitization drives in places like Ekiti and Ogun have spiked applications — 12,000 in a single day in one instance, while expansions to vocational centers in Enugu pilot the next wave of skills-based funding. And amid challenges like data mismatches and fee hikes, Sawyerr’s team has iterated relentlessly: aligning disbursements with academic calendars, resuming backlogged upkeep payments for over 3,600 students, and even probing institutional compliance to safeguard every kobo. This isn’t management; it’s mastery—a man who doesn’t just lead but launches futures.

Yet, none of this happens in a vacuum. President Tinubu’s alliance with trailblazers like Sawyerr is the secret sauce securing Nigeria’s tomorrow. The President’s Renewed Hope Agenda isn’t rhetoric; it’s resources—₦100 billion seed capital channeled into a system that prioritizes equity over elitism. Together, they’ve forged a partnership where vision meets velocity: Tinubu’s bold repeal of barriers meets Sawyerr’s boots-on-the-ground execution, turning abstract policy into tangible triumphs. It’s a synergy that’s non-discriminatory by design—Christians, Muslims, every tribe and tongue united in access—fostering national cohesion through classrooms, not courtrooms.

As Sawyerr himself notes, this is “visionary leadership” in action, where the President’s political will ignites reforms that ripple across generations.

Why does this matter to us, Nigeria’s youth? Because NELFUND isn’t handing out handouts—it’s handing out horizons. In a country where 53% of us grapple with unemployment, these loans aren’t just funds; they’re fuel for innovation, entrepreneurship, and endurance.

Picture it: A first-generation polytechnic student in Maiduguri, once sidelined by fees, now graduates debt-free (repayments start two years post-NYSC, employer-deducted for ease) and launches a tech startup. Or a vocational trainee in Enugu, equipped with skills funding, revolutionizing local agriculture. This is quality education that endures—not fleeting certificates, but lifelong launchpads. Sawyerr’s focus on human-centered design ensures loans cover not just books, but bread—upkeep stipends of ₦20,000 monthly keeping hunger at bay so minds can soar. Under his watch, NELFUND has debunked doubts, refuted fraud claims, and delivered results that scream sustainability: Over ₦99.5 billion to 510,000 students by September, with 228 institutions on board.

As youth leaders, we see NELFUND for what it is: A covenant with our future. President Tinubu and MD Sawyerr aren’t just allies; they’re architects of an educated, empowered Nigeria—one where poverty’s grip loosens with every approved application, and innovation blooms from every funded desk. This isn’t charity; it’s an investment in the 70 million of us who will lead tomorrow.

We’ve crossed one million applications not because of luck, but leadership—a duo that’s turning “access denied” into “future unlocked.”

To President Tinubu: Thank you for daring to dream big and backing it with action.

To Akintunde Sawyerr: You’re the executor we needed, proving that one steady hand can steady a nation.

And to every Nigerian youth: Apply. Graduate. Conquer.

Because with NELFUND, your generation isn’t just surviving—it’s thriving, enduring, and eternal.

The Renewed Hope isn’t a slogan; it’s our story, now written in scholarships and success. Let’s keep turning the page.

Dayo Israel is the National Youth Leader of the All Progressives Congress (APC).

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