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Service gaps: SERVICOM advocates synergy among MDAs, private sector to enhance service delivery



Service Compact with all Nigerians (SERVICOM) has advocated synergy among key public officers of government established agencies and Civil Society Organisations (CSOs) to enhance service delivery to Nigerians.

Mrs Nnenna Akajemeli, National Coordinator of SERVICOM, made the call at a-day stakeholders’ forum for stakeholders in Abuja, organised by the agency.

The workshop was also organised for directors of reforms, nodal officers, Public Relations Officers of Ministries, Departments and Agencies (MDAs)

It is recalled that SERVICOM is an initiative of the Federal Government of Nigeria, established in 2004 to promote effective and efficient service delivery in MDAs.

NAN reports that SERVICOM is also to ensure customer satisfaction and to manage the performance-expectation gap between Government, citizens and other members of the public on issues of service delivery.

Speaking, Akajemeli said that the objective of the forum was to create synergy among agencies, especially media, PROs, CSOs to enhance/project SERVICOM services and to get feedbacks from the public.

“We are here to sensitise the forum on the activities of SERVICOM in all the MDAs.

“Since one stick of broom cannot sweep the floor well, that’s why we are here to synergise to drive service improvement in Nigeria.

“We want to network with PROs of the MDAs, network with different organisations to collaborate and spread the message to enhance our services.

“So having said that, we are here to create synergy between us and the MDAs,” she explained.

Also, Executive Vice-Chair of Aig-Imoukhuede Foundation, Mrs Ofovwe Aig- Imoukhuede, said achieving mandates of SERVICOM needed synergy among citizens.

Represented by Chioma Njoku, Director of Programmes of the foundation, Aig- Imoukhuede said; “The mandate of SERVICOM is to ensure that MDAs continually deliver quality services to citizens.

“This is by making it a very strategic agency of government which should be closer to the people to feel their pulse and feedback on the services received. ”

Mrs Jummai Abdullahi, in her paper presentation, titled, ‘Citizens Focused Service Delivery for Good Governance’, said that the primary purpose of government was to improve quality of life of citizens.

She added that public service was the only contact that most people have with the government; hence the call for collaboration was imperative.

The theme of the forum is, ‘Strategic engagement of citizens, government and the media for optimal realisation of good governance’.

The forum attracted representatives from Nigeria Police Force, Nigeria Correctional Service, VIO, FRSC, office of Head of Service, SGF, and media among others.

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North East Commission; Group Heads For Court Over Reappointment of Former MD. Mohamed Alkali



…. Exposed How Billion was looted

Crises situations in the North East, might assume another dimension, as the North East Commission statutory established to address humanitarian crisis and infrastructural deficit, as a result of insurgency , is embedded in management crises over the appointment of the management Director.

Just as the Reappointment of Mohammed Alkali Goni, after serving his five years as tenure in office as the managing Director has become a matter of litigations, allegations of mismanagement of resources in the Commission has emerged over the weekend in Abuja .

Addressing newsmen, in Abuja on Saturday, North East pressure Group, said that the appointment of management Staff of the Commission has been politicise to a level where every appointment zone to the North East has been taken over by Borno state

The Coordinator of the group , Dr. Haruna Garus Gololo, a political activist, who led the group in a terse press Statement said that the group will be left with no option than to approach the Court to seek redress , if the concerned authorities failed to address the rot in the Commission.

” We are constraint, to draw the attention of the President and Commander of the Armed Forces, Ahmed Bola Tinubu, to the abuse of the Act. establishing the North East Commission ( NEC), by his Vice president, Senator Kashim Shettima over the statutory appointment of the managing Director of the Commission “

” The Act . clearly defined the procedures and laid down rules on the appointment of the Managing Director upon the approval by the National Assembly, which stipulates five years tenure, it is this act that has been subjected to gross Constitutional abuse with the Reappointment of Alkali, after years in Office ” he said.

Dr. Gololo, also an All progressive Congress ( APC), Chieftain said that
” Since the inceptions of this administration, every Federal appointments meant for North East is being taken to Borno state with impunity .”

Continue, the one coordinator of the All progressive Congress (APC), pointed at the appointment of the Minister of Agriculture and the recent Reappointment of Mohammed Alkali Goni, for another five years as against the Constitutional provisions “

” There are about six states in the North East, Gombe , Bauchi, Yobe and Borno, but all the appointment have been to Borno”
He warned that” we have concluded our investigations using some auditors and discovered the billions of stolen in the Commission, rather than addressing the challenges in North East, the management has become part of the crises because of their desperation to cover up the monumental Corruption”

Gololo, accused the Vice president, Senator Kashim Shettima of the implications of supporting the Reappointment of Alkali, as this may further create another crises in the Commission.

” We are given the presidency only Seven days to reverse the Reappointment of Alkali, because it is the turn of Gombe state, we have competent people in Gombe and Bauchi “

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