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SERVICOM Coordinator commendsPetroleum Regulatory Commission for launching its service charter
The National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli, has commended the efforts of the Nigerian Petroleum Regulatory Commission (NUPRC) as the agency has automated its service Charter to the Nigerian citizens.
In a statement, Henrietta Okokon Public Awareness Manager SERVICOM said Akajemeli made the commendation during the Service Charter Launch at the commission’s office on Monday in Abuja.
Speaking at the event, the SERVICOM Coordinator said the official launch of NUPRC’s Service Charter marks a significant step towards service improvement by the commission.
According to her, implementing the Service Charter would determine how well the commission is positioned to improve the services provided to its customers.
“The Service Charter is a short publication that describes the service experience that can be expected from an organization.
“It serves as an operational and performance enhancement tool that enshrines the trust between service providers and service takers”.
She explained further that the Service Charter contains realistic and measurable standards such as key services and standards of the commission.
She said the government could deliver effective services when there is accountability between citizens and their leaders which is a multidimensional chain of relationships that links policymakers, service providers, and customers.
On the part of SERVICOM assessment, Akajemeli said the agency’s measure of excellence lies in MDAs delivering customer-focused services, adding that the Service Charter is the operational tool to drive performance improvements.
“The SERVICOM office believes that if the service standards stated in the Charter are implemented, monitored and performance is reported, the commission would be repositioned to function optimally thereby ensuring that all customers are served right.
She, however, advised the commission that achieving excellence in service in NUPRC can only be enhanced through proactive planning and focusing on ways of improving the quality of what it does at every level within its mandates.
In his welcome address, the Commissions Chief Executive, Engineer Gbenga Komolafe, said the launch of the Service Charter is a milestone for the oil and gas industry as it would entrench the culture of service in NUPRC.
He said the Service Charter would stimulate mechanisms that are accountable, enterprising, professional, and transparent to the citizens.
“We would not only meet the expectations of our teeming customers but exceed the expectations through our exceptional services rendered to the Nigerian citizens, ” he added.
News
Senate Confirms NCC Board, charged to Consolidate Reforms and Expand Digital space
The newly confirmed Board of the Nigerian Communications Commission (NCC) have being urged to provide bold, transparent, and accountable leadership that will consolidate ongoing reforms in Nigeria’s telecommunications sector and expand digital access to every part of the country.
Sources revealed what the President will expect of them following the Senate’s confirmation.
Chief Idris Ibikunle Olorunnimbe as Chairman of the Board of the NCC, along with other distinguished members:
• Senator Ramoil Olalekan Mustafa, CON
• Engr. Ikechukwu Ugwuegede
• Princess Oristserenwe Emiko
• Barr. Christopher Sandy Okorie
• Hajiya Maryam Bayi
The new Board brings together experienced professionals and reform-minded leaders at a critical time in the evolution of Nigeria’s digital economy.
Chief Olorunnimbe is part of a new generation of leaders whose blend of innovation, entrepreneurship, and public service reflects the administration’s vision of a knowledge-driven, inclusive, and globally competitive economy.
NCC Board is expected to focus on strengthening regulatory independence, improving consumer protection, and accelerating broadband expansion, while ensuring that Nigeria remains a secure, attractive, and competitive destination for digital investment.
Board to work is expected to work in close coordination with the Executive Vice Chairman and Chief Executive Officer of the NCC, and the Honourable Minister of Communications, Innovation and Digital Economy, in advancing the goals and accelerate delivery on the Renewed Hope Agenda for a digitally inclusive, knowledge-driven economy.
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