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Customer Service Week: How FIRS Boss Put Nigerians First

Published

12 months ago

October 10, 2025

By Arabinrin Aderonke

This week has been Customer Service Week across the world, and as always, it is a time to celebrate customers and appreciate those who serve them. At the Federal Inland Revenue Service (FIRS), the celebration has been full of colour, excitement, and unity. From themed dress days to fun activities, staff across the country took time to appreciate the people who make their work meaningful, the taxpayers.

But beyond the glamour and celebration, this year’s Customer Service Week has given everyone at FIRS another reason to reflect on the kind of leadership the agency has been blessed with. Since Dr. Zacch Adedeji, Executive Chairman, came on board, he has shown that leadership is not just about policy but about people, and when I say people, I mean the people of Nigeria. He has brought a human touch to tax administration and changed the way many Nigerians perceive the agency.

Today, FIRS is not just an agency collecting taxes across Nigeria; it is a people-driven institution that listens, understands, and responds. Through innovations such as the TaxProMax platform, electronic invoicing, and an active online presence, people and businesses can now file returns, make payments, or access information with ease. Every transaction is secured and verifiable through a unique Invoice Reference Number and QR code, while taxpayers without internet access can conveniently use the *829# USSD code to retrieve their TIN, verify tax clearance certificates, locate nearby offices, or make quick inquiries. It is now easy for anyone to pay taxes or ask questions, as FIRS experts are always ready to assist through the website, social media, or call centers.

The Tax Boss is a man who knows his onions and leads with direction and purpose. FIRS has built a strong culture of courtesy and service excellence. Staff are reminded that taxpayers are partners in progress and that respect, fairness, and timely service are necessary to good governance. This change has increased public trust and strengthened the agency’s reputation as a responsive institution. Today, if you ask ten Nigerians, nine will tell you they now understand taxes better and why they are important. We have never had it this good.

His calm confidence, intelligence, and people-first approach have changed the atmosphere within the Agency. Staff now take pride in serving, knowing that their work makes life easier for millions. Taxpayers, too, are beginning to see FIRS differently, not as a burden, but as an institution they can trust.

As this year’s Customer Service Week comes to an end, with the theme “Mission: Possible,” Nigerians can agree that Dr. Zacch has made it more than just a theme; he has made it our reality. He has shown that change is possible in public service. He leads by example, puts people first, and ensures that FIRS has become a true model of what responsive governance should look like.

At the end of the day, Dr. Zacch is a tactical leader whose results speak louder than words. What he has built at FIRS tells its own story. It is a system that works, a team that serves, and a nation that believes again. Nigerians can now see that the mission is truly possible.

Happy Customer Service Week to the Tax Boss, the entire FIRS team, and the ever-supportive taxpayers across Nigeria. Together, we keep building a better country for everyone.

Arabinrin Aderonke Atoyebi is the Technical Assistant, Broadcast Media to the Executive Chairman of the Federal Inland Revenue Service.

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Eagle Times Newspaper Will Be Voice for Nigerians – Publisher Chukwunyere Vows

Published

53 mins ago

October 2, 2026

The Gleamer

Joel Ajayi

The Publisher of The Eagle Times Nigeria, Sir Ikechukwu Chukwunyere, has pledged that the newspaper will promote accountability, credible journalism and public-interest reporting in its coverage of national affairs.
Chukwunyere made the commitment on Thursday, October 1, 2026, during the official unveiling and launch of The Eagle Times Nigeria.

He said the new media organisation was established not merely to add another newspaper to Nigeria’s media landscape, but to provide a platform committed to serving the public interest.

According to him, the newspaper’s guiding philosophy, “The Voice for the People, The Watchdog for the Nation,” places a responsibility on the organisation to listen to Nigerians, tell their stories, highlight issues affecting their daily lives and scrutinise those entrusted with public responsibilities.

“To be a voice for the people means that we must listen to Nigerians, tell their stories, highlight their concerns and give visibility to issues that affect their daily lives,” he said.

The publisher added that The Eagle Times would be guided by accuracy, fairness, professionalism, credibility and responsible journalism, stressing that the newspaper would not publish stories merely because they were sensational.

“We will verify. We will investigate. We will seek the other side. We will correct our mistakes when we make them,” he said.

Chukwunyere further stated that the newspaper would endeavour to give individuals and organisations the opportunity to respond whenever allegations were made against them.
“Our commitment is not to any political party, government or individual. Our primary commitment is to journalism, to truth and to the Nigerian public,” he said.

He noted that the newspaper was launching at a time when the media industry was undergoing rapid transformation, with audiences increasingly consuming news through digital platforms, including websites, television, podcasts and social media.

He said The Eagle Times would therefore operate as a multimedia organisation, combining its newspaper with digital platforms and The Eagle Times TV to reach audiences across different channels.

According to him, the organisation also intends to create opportunities for young journalists, writers, photographers, producers, digital creators and other media professionals to develop their skills and contribute to journalism and national development.

Chukwunyere said the newspaper’s coverage would include politics, governance, business, economy, security, judiciary, education, health, technology, sports, entertainment, lifestyle and international affairs.

He, however, said the organisation intended to distinguish itself not only by the subjects it covered but by the quality and approach of its journalism.

We want to tell stories that matter, we want to investigate issues that require investigation, we want to highlight Nigerians who are making a difference, and we want to give communities that are often ignored an opportunity to be heard,” he said.

The publisher acknowledged the challenges involved in establishing a newspaper, saying the venture required investment, commitment, professional discipline and the courage to pursue an idea.

He expressed appreciation to the management, editorial, reporting, production and digital teams, as well as families, friends, partners and supporters who contributed to the establishment of the organisation.

Chukwunyere also assured readers, viewers and the newspaper’s digital audience that The Eagle Times would strive to earn their trust and remain accountable to the standards it had set for itself.

He said the newspaper’s success would not be measured only by circulation figures, website traffic or social media followers, but also by the confidence Nigerians placed in its journalism.

“Today, we spread our wings. Today, The Eagle Times takes flight,” he said, reaffirming the newspaper’s commitment to its slogan: “The Voice for the People, The Watchdog for the Nation.”

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