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Innovation, quality service earned TAJBank industry award – Customers, Others




Scores of TAJBank Limited’s customers and other industry analysts from across the geo-political zones of the country have linked the award conferred on TAJBank Limited, Nigeria’s most innovative non-interest bank, by the  Leadership Media Group as well deserved based on the lender’s innovativeness and quality financial services since its inception. 

The Leadership Media Group’s management had stated that TAJ Bank emerged the winner of the  ‘Banker of The Year Award 2020’ award for its trail-blazing services, innovative products and remarkable growth recorded across key performance indicators in its financial statements in the year under review.

Commenting on the conferment of ‘Bank of The Year Award’ on the bank, the Regional Business Development Manager, Sigma Alliance Limited, a leading Information and Technology (IT) company, Mrs. Oluwatoyin Abel, recalled her  satisfactory banking experiences in the bank,  describing its financial services as exceptional.

She said:  “I have had the rare privilege of being part of the TAJBank family and have witnessed how intentional they are with customer satisfaction by providing exceptional services. I am very optimistic that this award is the first of many more.”

Speaking about his experiences with the bank, one of the bank’s customers, Mallam Sulaimon Usman, said: “The services of the bank are very apt, very up to date. I think I should congratulate TAJBank’s board and management for the innovation the bank has brought to the nation’s banking system. The bank’s customer service is very superb.”

 “I think I will congratulate the bank for the recognition and I hope they will consolidate on that feat”, Usman added. In a similar tone of commendation, the Executive Director, Leaders Corporate Services, a brand management and media relations consulting firm, Mrs. Stella Collins, described the bank’s award as a “confirmation of TAJBank as the champion of the new normal in non-interest banking in Nigeria and unparalleled commitment to customer-friendly financial services.

Another customer, Mrs. Roseline Abari, recalled that she knew the bank through the information sourced from its billboards on school fees payment and other interest-free services and financing.

According to her, the frustrations she had been experiencing with the payment of her children school fees in foreign countries ended when she got to TAJBank and “got real time, customer-friendly service that makes me so fulfilled.” 

 “To my greatest surprise when I came to TAJBank, it took me just two working days to get done what I couldn’t do in my former bank at a huge cost in six weeks and I was so amazed”,  she added.

On the award, Abari said: “As a matter of fact, TAJBank’s services are very good and I think they deserved the ‘Bank of The Year’ award based on the officials’ friendliness and professionalism. I will say that because of my own personal experience.”

A financial expert, Mallam Shehu Abdulkadir, who also shared his views on the said: “TAJBank is being recognized everywhere for financial service excellence. So, the Leadership Newspaper’s award to the bank is well deserved.

“In just over one year of operations, the bank has become a reference point in innovative products and services delivery and prudential management of its investors’ funds such that last year, it reported the highest ever Earning Per Share (EPS) in Nigeria’s banking industry”,  he recalled.

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TAJBank Charts Roadmap For future Growth At 3rd AGM



…Eyes National Bank Licence
Joel Ajayi
Smarting from the impressive financial and other operational performance indices recorded since it debuted as a non-interest bank in Nigeria two years ago, the Board and Management of TAJBank Limited on Wednesday highlighted indices to ensure its continuous and sustainable growth in the years ahead.

The Managing Director/CEO of the bank, Mr. Hamid Joda, in his report at the bank’s 2022 Annual General Meeting (AGM) held in Abuja, attributed the performances of the non-interest lender over the past two years to innovativeness in key areas of customer-centric service delivery powered by world-class technologies and solutions, human resource capacity building and shareholders and customers’ growing confidence.

Specifically, the seasoned banker listed the key objectives considered crucial to transforming TAJBank into an industry leader in the years ahead as including, securing a license to make TAJBank a national bank by the second quarter of 2022; and promoting financial inclusion by leveraging various channels and touch points, especially through the bank’s electronic platforms.

In addition, Joda told the shareholders that one of their objectives was to make TAJBank to “be recognized as the market leader in the non-interest industry in Nigeria” and that another major strategy is to “expand its branch network across state capitals/major commercial centers in Nigeria to offer non-interest banking product and services to the understand markets.”

He also spoke on plans to grow the bank’s agency network to 100,000 agents by 2025 thereby reducing the financial exclusion rate; and to transform TAJBank into a leading digital bank in the country before the end of this year.

He expantiated: “Our success in 2021 demonstrates that we not only kept our commitment to our stakeholders, but we are growing in a sustainable manner so that we can continue to enhance value to society while also generating the revenue our shareholders will appreciate.
“We are constantly improving our operations so that we can respond to our clients’ ever-changing needs in their daily lives more efficiently and effectively. We are also pushing ourselves further beyond our comfort zones to provide a viable financial platform for all our stakeholders”, Joda added.

Earlier in his statement, the bank’s Chairman, Alhaji Tanko Gwamma, reported that TAJBank attracted and retained more customers, and recorded exponential growth in its risk asset base, while it is committed to achieving the required regulatory metrics, as well as pursuing strong growth in its balance sheet items, amongst other positive indices.

He enthused: “I am delighted to inform you that the future of the Bank is outstandingly bright and beautiful. We are confident to state that our exceptional service delivery, robust technological deployment, and responsive operational system yielded the excellent performance we have recorded so far.”

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