Culture and Tourism

NIHOTOUR, Committed To SERVICOM Pact-Kangiwa

Published

4 years ago

March 24, 2022

The Director General of the National Institute for Hospitality and Tourism (NIHOTOUR), Nura Sani Kangiwa has reiterated the commitment of the Institute under his watch for effective and quality service delivery that meets the needs and satisfaction of its customers and stakeholders in line with the mandate for which the Institute was established.

Kangiwa who stated this at the unveiling of the NIHOTOUR SERVICOM Charter at the headquarter of the Institute in Abuja, noted that NIHOTOUR owes its teaming customers and the Nigerian people nothing less than the provision of satisfactory training services in Hands-On-Skills for personnel in the travel tourism and hospitality industry that will boost performance in the sector for better economic growth of the country.

With the support and dedication to duty being exhibited by staff of the Institute in the delivery of its core mandate, Kangiwa assured Nigerians of NIHOTOUR’s deployment of transparency, efficiency, promptness and integrity of competence and capability to deliver the quality of training services required for the provision of high standard service delivery in Nigeria’s travel tourism and hospitality industry in line with global best practices.

He noted that the unveiling of the SERVICOM Charter of the Institute is a clear demonstration and commitment of NIHOTOUR to uphold the tenets and hallmarks of the SERVICOM Charter to deliver selfless services with integrity, objectivity, openness and honesty to the delight and satisfaction of the customers.

In her address to unveil the NIHOTOUR SERVICOM Charter, Mrs. Nnenna Akajemeli, National Coordinator and Chief Executive Officer of SERVICOM said the NIHOTOUR SERVICOM Charter is the Service Charter of the Institute designed to serve as guidance for effective and efficient service delivery by NIHOTOUR as well as a guide to its teaming customers to access the services and ways to seek redress in the event of an unsatisfactory service delivery.

While stating her believe for NIHOTOUR’s ability to deliver on its services to the admiration and satisfaction of her customers, Mrs. Akajemeli called on staff of the Institute to support the leadership in carrying out their duties for quality service delivery to the Nigerian populace in honesty, transparency and fairness that are verifiable and measurable.

Head of NIHOTOUR SERVICOM Unit, Mrs. Gemma Simon, pledged the continued commitment and dedication of members of her team to their responsibilities in ensuring the Institute delivers on its mandate and that customers get the quality of services they deserve, with a call on partners of the Institute’s Charter of SERVICOM to offer them the needed support and cooperation for the achievement of the set objectives in the overall interest of the travel tourism and hospitality industry of the country.

Management staff of both Agencies including students of the Institute who witnessed the unveiling of the NIHOTOUR Charter of SERVICOM expressed optimism that this will usher in another vista for more efficient and effective service delivery by NIHOTOUR.

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Creative Industry

Musawa Highlights Art and Culture as Drivers of Public Sector Excellence at Legislative Mentorship Session

Published

3 days ago

November 28, 2025

The Gleamer

Joel Ajayi

The Minister of Art, Culture, Tourism and Creative Economy, Hannatu Musa Musawa, Esq., has emphasized the importance of integrating art and culture into public-sector excellence in Nigeria.

In a statement issued on Thursday in Abuja by the SA Media & Publicity, Office of the Honourable Minister, Federal Ministry of Art, Culture, Tourism and Creative Economy Nneka Ikem Anibeze, Phd.

Musawa made this known while addressing trainees at the 4th Legislative Mentorship Initiative (LMI), held at the National Institute For Legislative and Democratic Studies, Abuja on Thursday.

Themed ‘Building the next generation of Public Sector Leaders’, Minister Musawa highlighted art and culture as essential tools for national cohesion and identity, economic development and job creation, innovation and civic engagement, sustainable development, and projecting Nigeria’s soft power and global identity.

She noted that Nigeria’s rich cultural heritage is a unifying force that binds different ethnicities and elaborated on how Art and Culture is key to public-sector excellence in Nigeria.

“First, embracing and promoting art and culture helps to forge national cohesion and shared identity among Nigeria’s diverse populations. Integrating culture into public policy and governance transforms the creative and cultural sectors into engines of economic development, job creation and diversification. Cultural industries including crafts, music, film, design, heritage tourism can generate livelihoods, attract investment, expand exports, and reduce overreliance on a narrow set of economic activities.

“A society that values creativity and cultural expression tends to produce more resourceful citizens, fosters cross-cultural dialogue, and encourages public servants to be more adaptive, empathetic, and culturally aware while prioritizing culture and creative economy in public policy through frameworks, institutions, and infrastructure, demonstrates long-term vision and commitment to sustainable development,” Musawa said.

The Minister called for supportive policies, enabling legislation, and sustained commitment to fulfill this vision, including laws that protect intellectual property, incentivize investment in creative infrastructure, and integrate arts and culture into education and community development.

“Embedding art and culture at the heart of governance and public-sector planning is not a luxury, it is a necessity. It builds unity, drives economic growth, fosters innovation, strengthens institutions, and ensures that development respects and reflects the soul of the nation,” she emphasized.

Musawa thanked the founder of the Legislative Mentorship Initiative (LMI), Rt. Hon. Femi Gbajabiamila, Chief of Staff to the President, Bola Ahmed Tinubu, for his inspiring vision and unwavering commitment to cultivating Nigeria’s future public-service leaders.

Other speakers at the Legislative Mentorship Initiative include the Director General, Centre for Black and African Arts and Civilization Aisha Augie, Nigerian photo-journalist and documentary photographer Bayo Omoboriowo, Amb. Dapo Oyewole, Secretary-General Conference of Speakers and Presidents of African Legislatures amongst others.

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