Culture and Tourism

NIHOTOUR, Committed To SERVICOM Pact-Kangiwa

Published

5 years ago

March 24, 2022

The Director General of the National Institute for Hospitality and Tourism (NIHOTOUR), Nura Sani Kangiwa has reiterated the commitment of the Institute under his watch for effective and quality service delivery that meets the needs and satisfaction of its customers and stakeholders in line with the mandate for which the Institute was established.

Kangiwa who stated this at the unveiling of the NIHOTOUR SERVICOM Charter at the headquarter of the Institute in Abuja, noted that NIHOTOUR owes its teaming customers and the Nigerian people nothing less than the provision of satisfactory training services in Hands-On-Skills for personnel in the travel tourism and hospitality industry that will boost performance in the sector for better economic growth of the country.

With the support and dedication to duty being exhibited by staff of the Institute in the delivery of its core mandate, Kangiwa assured Nigerians of NIHOTOUR’s deployment of transparency, efficiency, promptness and integrity of competence and capability to deliver the quality of training services required for the provision of high standard service delivery in Nigeria’s travel tourism and hospitality industry in line with global best practices.

He noted that the unveiling of the SERVICOM Charter of the Institute is a clear demonstration and commitment of NIHOTOUR to uphold the tenets and hallmarks of the SERVICOM Charter to deliver selfless services with integrity, objectivity, openness and honesty to the delight and satisfaction of the customers.

In her address to unveil the NIHOTOUR SERVICOM Charter, Mrs. Nnenna Akajemeli, National Coordinator and Chief Executive Officer of SERVICOM said the NIHOTOUR SERVICOM Charter is the Service Charter of the Institute designed to serve as guidance for effective and efficient service delivery by NIHOTOUR as well as a guide to its teaming customers to access the services and ways to seek redress in the event of an unsatisfactory service delivery.

While stating her believe for NIHOTOUR’s ability to deliver on its services to the admiration and satisfaction of her customers, Mrs. Akajemeli called on staff of the Institute to support the leadership in carrying out their duties for quality service delivery to the Nigerian populace in honesty, transparency and fairness that are verifiable and measurable.

Head of NIHOTOUR SERVICOM Unit, Mrs. Gemma Simon, pledged the continued commitment and dedication of members of her team to their responsibilities in ensuring the Institute delivers on its mandate and that customers get the quality of services they deserve, with a call on partners of the Institute’s Charter of SERVICOM to offer them the needed support and cooperation for the achievement of the set objectives in the overall interest of the travel tourism and hospitality industry of the country.

Management staff of both Agencies including students of the Institute who witnessed the unveiling of the NIHOTOUR Charter of SERVICOM expressed optimism that this will usher in another vista for more efficient and effective service delivery by NIHOTOUR.

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Creative Industry

Emirates Holidays Unveils Thailand Pass with Up to 40% Savings

Published

1 week ago

October 14, 2026

The Gleamer

Joel Ajayi

Emirates Holidays has introduced the Thailand Pass, offering travellers exclusive discounts and complimentary benefits across shopping, dining, leisure and tourist attractions in Thailand.

The initiative provides Emirates Holidays customers travelling to Thailand with savings of up to 40 per cent, with no minimum spending requirement, alongside special offers designed to enhance their holiday experience.

Under the programme, customers can redeem shopping and dining vouchers at 14 participating malls across Bangkok, Phuket, Koh Samui, Pattaya, Krabi and Chiang Mai. To access the benefits, travellers are required to present their vouchers and a copy of their passports at participating outlets to collect their Welcome Packages.

The Thailand Pass also includes complimentary shuttle services between centralwOrld and Central Village Bangkok, as well as free VIP lounge access at both locations.

Beyond shopping and dining, customers can enjoy Buy One, Get One Free offers on selected attractions and experiences across Bangkok, Phuket, Pattaya and Krabi. Participating brands include Playsquare Laser Tag, Playmondo, Swensen’s, Auntie Anne’s, Aquaria Phuket, OTO Playpark and Monowheel.

The package also offers an additional five per cent discount on Karmakamet wellness products.

The launch comes as Thailand continues to attract Emirates Holidays customers, with bookings increasing by 10 per cent year-on-year, according to the company.

The initiative further strengthens Emirates’ presence in the Southeast Asian destination. The airline recently deployed its Airbus A350 aircraft to Phuket and currently operates retrofitted Airbus A380 and Boeing 777 aircraft featuring Premium Economy cabins on services to Bangkok.

Emirates operates 49 weekly flights to Thailand, reflecting sustained demand for the destination and supporting the introduction of additional holiday benefits.

The Thailand Pass applies to eligible package bookings made until March 31, 2027. Customers can secure their holidays with a deposit and benefit from a flexible cancellation policy, providing additional time to arrange visas where necessary or make changes to their travel plans.

The offer is available to Emirates Holidays customers booking from selected markets, including Nigeria, South Africa, Kenya, the United Arab Emirates, the United States, the United Kingdom’s neighbouring European markets and other participating countries.

Further information, including eligibility requirements and terms and conditions, is available at Emirates Holidays Thailand.

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