Culture and Tourism
NIHOTOUR, Committed To SERVICOM Pact-Kangiwa
The Director General of the National Institute for Hospitality and Tourism (NIHOTOUR), Nura Sani Kangiwa has reiterated the commitment of the Institute under his watch for effective and quality service delivery that meets the needs and satisfaction of its customers and stakeholders in line with the mandate for which the Institute was established.
Kangiwa who stated this at the unveiling of the NIHOTOUR SERVICOM Charter at the headquarter of the Institute in Abuja, noted that NIHOTOUR owes its teaming customers and the Nigerian people nothing less than the provision of satisfactory training services in Hands-On-Skills for personnel in the travel tourism and hospitality industry that will boost performance in the sector for better economic growth of the country.
With the support and dedication to duty being exhibited by staff of the Institute in the delivery of its core mandate, Kangiwa assured Nigerians of NIHOTOUR’s deployment of transparency, efficiency, promptness and integrity of competence and capability to deliver the quality of training services required for the provision of high standard service delivery in Nigeria’s travel tourism and hospitality industry in line with global best practices.
He noted that the unveiling of the SERVICOM Charter of the Institute is a clear demonstration and commitment of NIHOTOUR to uphold the tenets and hallmarks of the SERVICOM Charter to deliver selfless services with integrity, objectivity, openness and honesty to the delight and satisfaction of the customers.
In her address to unveil the NIHOTOUR SERVICOM Charter, Mrs. Nnenna Akajemeli, National Coordinator and Chief Executive Officer of SERVICOM said the NIHOTOUR SERVICOM Charter is the Service Charter of the Institute designed to serve as guidance for effective and efficient service delivery by NIHOTOUR as well as a guide to its teaming customers to access the services and ways to seek redress in the event of an unsatisfactory service delivery.
While stating her believe for NIHOTOUR’s ability to deliver on its services to the admiration and satisfaction of her customers, Mrs. Akajemeli called on staff of the Institute to support the leadership in carrying out their duties for quality service delivery to the Nigerian populace in honesty, transparency and fairness that are verifiable and measurable.
Head of NIHOTOUR SERVICOM Unit, Mrs. Gemma Simon, pledged the continued commitment and dedication of members of her team to their responsibilities in ensuring the Institute delivers on its mandate and that customers get the quality of services they deserve, with a call on partners of the Institute’s Charter of SERVICOM to offer them the needed support and cooperation for the achievement of the set objectives in the overall interest of the travel tourism and hospitality industry of the country.
Management staff of both Agencies including students of the Institute who witnessed the unveiling of the NIHOTOUR Charter of SERVICOM expressed optimism that this will usher in another vista for more efficient and effective service delivery by NIHOTOUR.
Culture and Tourism
Awakan Marks First Anniversary as NTDA DG, Charts New Course for Tourism Sector
Joel Ajayi
As the Nigerian Tourism Development Authority (NTDA) enters its second year under the leadership of the Director-General, Mr. Ola Awakan, the focus will remain on building partnerships and converting Nigeria’s tourism assets into greater opportunities for investment and accelerated economic growth.
That simple message framed the one year scorecard presented on Wednesday by Mr. Awakan during NTDA Tourism Week 2026 and activities leading to World Tourism Day held in Abuja.
“Nigeria does not lack tourism assets,” Awakan said. “What is required is a system that connects these assets to investments, jobs, technology, enterprise and sustainable economic value.” He added.
Reeling out his scorecard, Awakan observed that over the past year, the Authority concentrated on stakeholder engagement, innovation, investment facilitation, digital transformation, destination marketing, tourism intelligence and institution building.
He explained that efforts have been made towards deeper collaboration with government institutions, traditional institutions, private-sector operators, development partners, financial institutions, professional bodies, communities and international partners.
On the digital front, the NTDA boss said the Authority has advanced NITOUREY, a dedicated tourism streaming platform and content ecosystem meant to take Nigerian destinations, culture and experiences to wider audiences, in alignment with this year’s World Tourism Day theme, “Digital agenda and artificial intelligence to redesign Tourism”.
He also identified Naija Flavour as a flagship project to position Nigerian cuisine as both a tourism asset and a tool for cultural diplomacy, linking tourism to Nollywood, music, fashion, food, festivals and digital creativity.
Speaking further, Awakan reiterated that the NTDA is also digitising tourism enterprise accreditation and regulatory processes while developing a grassroots tourism framework to identify, document and promote assets across Nigeria’s 774 local government areas.
Internationally, NTDA has expanded ties with tourism institutions, diplomatic missions, development partners and global organisations on technical cooperation, investment, destination marketing, capacity building, cultural diplomacy and market access.
The NTDA helmsman however recognised that challenges remain such as infrastructure gaps, weak tourism data, limited connectivity to some destinations, security concerns in certain locations, regulatory compliance shortfalls and the need for stronger private-sector participation.
Awakan remained positive looking ahead with his priorities including the mobilisation of more tourism investment, accelerating the development of viable assets, expanding domestic and international marketing through deeper digital transformation, strengthening regulation, increasing community participation, building capacity of tourism professionals and deepening partnerships with international tourism institutions.
The DG also announced plans for the expanded Naija Flavour International Tourism Expo to be unveiled in Abuja later this year making it the ultimate platform aimed at drawing international participation, investors and development partners into the sector.
While thanking President Bola Tinubu GCFR for giving him the opportunity to serve, he added that, “One year in office is not the destination. It is a checkpoint,” reiterating that the next phase would require stronger partnerships, greater investment and sustained institutional commitment.
Earlier, the Director of Marketing and Promotion of NTDA Mr. Olufemi Akinyele, said the milestone was being marked as part of NTDA Tourism Week, which began with a road walk and a guided tour of Abuja under the theme “Digital Vibes, Nigerian Pride: Celebrating Tourism, Culture and People.”
Government and industry representatives at the event congratulated the Director General and commended the Authority’s increased engagement with tourism stakeholders.
-
Featured7 years agoLampard Names New Chelsea Manager
-
Featured6 years agoFG To Extends Lockdown In FCT, Lagos Ogun states For 7days
-
Featured7 years agoChildren Custody: Court Adjourns Mike Ezuruonye, Wife’s Case To April 7
-
Featured7 years agoNYSC Dismisses Report Of DG’s Plan To Islamize Benue Orientation Camp
-
Featured5 years agoTransfer Saga: How Mikel Obi Refused to compensate me After I Linked Him Worth $4m Deal In Kuwait SC – Okafor
-
Featured7 years ago
Board urges FG to establish one-stop rehabilitation centres in 6 geopolitical zones
-
Sports4 years ago
TINUBU LAMBAST DELE MOMODU
-
News2 years agoZulu to Super Eagles B team, President Tinubu is happy with you
