Culture and Tourism
Staff Capacity Upgrade Key To Achieving Agency Mandate-Kangiwa
Joel Ajayi
The Director General of the National Institute for Hospitality and Tourism (NIHOTOUR), Alhaji Nura Sani Kangiwa has stressed the importance of staff capacity development as key to the success of any organization in achieving the implementation of its core mandate
Kangiwa who disclosed this while declaring opened a retreat organized for Senior Management staff of the Institute over the weekend in Keffi, Nasarawa state, said it is the best means of charting an Agency’s mission-vision for achieving efficiency and sustaining staff comraderies fundamental to best service delivery.
The Director General who lamented on the abysmal record of achievement of NIHOTOUR in its 28 years of existence to provide skills proficiency, technical upgrading programmes and professional knowledge-based education in the hospitality and travel tourism in the country, said it is regrettable that the Institute failed to actualize its robust mandate.
He emphasized his resolve to make NIHOTOUR the warehouse of knowledge and specialist skills and a foremost enabler of tourism development not only for Nigeria, but in the West African sub region as envisaged by the founding fathers of the Institute, adding that he is fully committed to fulfilling the Institute’s sector-specific mandate.
Kangiwa who railed out his 3-point agenda that include staff welfare, institutional capacity development and sector-specific repositioning said to achieve these, staff attitude of indiscipline in the form of late coming to work, absenteeism, truancy and lack of commitment to work must stop.
‘Repositioning NIHOTOUR as the game changer in moving the Nigeria’s hospitality travel-tourism industry to greater height as the socio-economic hub of the country is a task that we must all strive to achieve’, Kangiwa posited, adding that all resolutions at the end of the retreat will serve as the basis for management’s policies and operations expected to impact on the efficient and effective delivery of the Institute’s mandate.
Creative Industry
ITPN FCT Chapter Visits Kangiwa, Harps On Training To Grow The Industry
Joel Ajayi
Officials of the Institute for Tourism Professionals of Nigeria led by its Chairman Mrs. Ebikaboere Seimodei were at the Headquarters of the National Institute for Hospitality and Tourism (NIHOTOUR) on a courtesy visit to Alhaji Nura Sani Kangiwa, Director General of the Institute during the week and sought for collaboration on manpower training for practitioners in the industry.
Alhaji Nura Kangiwa who called for strong collaborative efforts amongst all key players in the hospitality and tourism industry while welcoming the ITPN officials, said continuous upgrade training is key to competent professional practice and quality service delivery if the industry is to perform optimally in line with global best practice.
He said this is the more reason why the Institute has embarked on more outreach efforts to get operators and critical stakeholders key into training programmes offered by the Institute to perfect professional conducts and practices in all relevant segments of the hospitality and tourism industry which the country looks up to as a viable and vibrant sector of the nation’s economy.
The Director General noted that with the inauguration of the Hospitality and Tourism Sector Skills Council of Nigeria (HTSSCN), enforcement of training requirements, professional competence and proficiency in all cadres and levels of professional practice in the industry will soon be monitored to ensure compliance with the requisite needs of all practitioners.
Kangiwa then called for stronger ties between the NIHOTOUR and ITPN as training providers and certifying Institute to promote the culture of regular professional training and upgrade of practitioners in the industry that will enable Nigerians occupy high office positions against the practice where only expatriates are offered key positions particularly in the hospitality sub-sector of the industry.
Earlier in her address, leader of the delegation and Chairman of the FCT Chapter of ITPN, Mrs. Seimodei said they were at the Institute to congratulate Alhaji Kangiwa over his appointment as well as solicit for his support in training and professional upgrade of its members and practitioners of the industry in the utmost quest to promote competency of professional practice and quality service delivery in the industry.
Mrs. Seimodei who expressed her dismay on the practice where expatriates are considered and placed above their Nigerian counterparts in terms of job positions and remunerations, appealed for a reversal of the trends as it is highly unjust, unfair and should not be tolerated to continue in the industry.
She then called for monitoring of professional conducts and practices of operators in the industry to ensure compliance and quality output on the job by practitioners, saying that this will bring about improved service delivery and better practice in the industry.
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