Culture and Tourism
Staff Capacity Upgrade Key To Achieving Agency Mandate-Kangiwa
Joel Ajayi
The Director General of the National Institute for Hospitality and Tourism (NIHOTOUR), Alhaji Nura Sani Kangiwa has stressed the importance of staff capacity development as key to the success of any organization in achieving the implementation of its core mandate
Kangiwa who disclosed this while declaring opened a retreat organized for Senior Management staff of the Institute over the weekend in Keffi, Nasarawa state, said it is the best means of charting an Agency’s mission-vision for achieving efficiency and sustaining staff comraderies fundamental to best service delivery.
The Director General who lamented on the abysmal record of achievement of NIHOTOUR in its 28 years of existence to provide skills proficiency, technical upgrading programmes and professional knowledge-based education in the hospitality and travel tourism in the country, said it is regrettable that the Institute failed to actualize its robust mandate.
He emphasized his resolve to make NIHOTOUR the warehouse of knowledge and specialist skills and a foremost enabler of tourism development not only for Nigeria, but in the West African sub region as envisaged by the founding fathers of the Institute, adding that he is fully committed to fulfilling the Institute’s sector-specific mandate.
Kangiwa who railed out his 3-point agenda that include staff welfare, institutional capacity development and sector-specific repositioning said to achieve these, staff attitude of indiscipline in the form of late coming to work, absenteeism, truancy and lack of commitment to work must stop.
‘Repositioning NIHOTOUR as the game changer in moving the Nigeria’s hospitality travel-tourism industry to greater height as the socio-economic hub of the country is a task that we must all strive to achieve’, Kangiwa posited, adding that all resolutions at the end of the retreat will serve as the basis for management’s policies and operations expected to impact on the efficient and effective delivery of the Institute’s mandate.
Joel Ajayi
In the efforts to strengthen its training capacity in International Air Transport Association (IATA) certification for personnel in the Nigerian Travel Tourism industry, the National Institute for Hospitality and Tourism (NIHOTOUR), has engaged the services of a private IATA Authorized Training Centre consultancy firm, Empire Travel Services Limited for collaboration.
Alhaji Nura Sani Kangiwa, Director General of the Institute who disclosed this during the official signing of the Memorandum of Understanding (MOU) to formalize the partnership said if the Institute must up it game as a center of excellence in training, partnership to achieve high-quality service delivery is highly desirous
In a statement issued by the Director, Media & Public Relations Ahmed Mohammed Sule stated that the partnership will further improve on student enrolment, continued professional development for training and capacity building, facilitate interaction between the Institute and the IATA awarding body in Montreal, Canada among other benefits.
Managing Director of Empire Travel Services Limited, Alhaji Ahmed Ojuolape said the partnership will provide efficient and quality service delivery on the part of the Institute to deliver on its core mandate of personnel training in Travel Tourism and Hospitality tapping from the immense in industry experience of the private sector.
Alhaji Ojuolape said his firm is resolutely committed to ensuring that the partnership between the Institute and his firm yields the desired positive results to prove the efficacy and efficiency of a public-private partnership that the present administration yearns for to deliver good services for the benefits of the people.
With this collaborative partnership, NIHOTOUR is once again poised to comfortably maintain the enviable position it has occupied for some years now as the top IATA/UFTAA Training Centre in the entire African continent in fulfillment of the vision and mission of the present Director General, Alhaji Nura Sani Kangiwa.
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